Improve outcomes for injured employees while reducing workers' compensation claims and costs with this complimentary service.
Alaska National now offers customers a pro-active means to manage employee injuries. This service automatically includes completed written injury reports to your management and Alaska National. Our 24/7 Injury Helpline provides immediate access to a trained medical professional (RN). Based on information provided by the injured employee, the medical professional will recommend an appropriate level of care. This proven, simple process resolves many cases with first aid alone, avoiding unnecessary costs, claims and lost time. If needed, translators are available for more than 200 languages and dialects. To ensure quality care and deter fraud, all calls are recorded.
When an employee is injured, supervisors and employees must decide what to do. For many, the decision is tough because they do not have medical training or guidance. Employers find it difficult to manage because injuries may be reported late and inconsistently, medical and legal systems are complicated to navigate, and injury assessment is not their core competency. As a result, employees with minor injuries are often sent for unnecessary and expensive off-site care when first aid would have been medically appropriate. Worse, employees with serious conditions sometimes do not get the care they need.
Our 24/7 Injury Helpline provides a simple and effective way to address the challenge of managing work-related injuries:
Studies have long shown that timely reporting of claims decreases claims costs, and reduces the potential for litigation. Costs on claims reported after the date-of-loss range from 5% to 42% higher than those reported immediately.
When an injury call is received, the triage nurse speaks with the supervisor and the injured employee. If language is a barrier, a translator joins the call. The nurse gathers information about the incident, injury, symptoms, and the worksite. Using sophisticated software, the nurse assesses the injury. The nurse then recommends a treatment course that is medically appropriate for the specific case. The average call lasts eight to twelve minutes.
If the injury is minor and does not require off-site care, the employee may return to work. When the employee needs off-site care, the nurse makes a recommendation for additional care. In every case, the nurse takes time to answer the employee's questions and make sure the employee is comfortable with the recommendations. Once the appropriate medical care is determined, the nurse collects OSHA reporting and client-
customized data to document the incident. Finally, the nurse closes the call with the supervisor, explaining the treatment and process.
Employees can call back any time their symptoms change or if they have additional questions about their injuries - at no extra charge.