A customer outreach that adds value to our relationship.

Dear Valued Agency Partner,

At CopperPoint, striving to improve service and the customer experience is at the heart of everything we do. Accordingly, we wanted to let you know we are rolling out a new initiative that directly welcomes new policyholders to CopperPoint and Alaska National. This is an enterprise expansion of a long running tradition in California.

For accounts over $50k in annual premium, this will take the form of a courtesy phone call followed by a personalized email. Accounts under $50k will receive a welcome email.

The goal of the outreach is to let them know:

  • their policy and account numbers and effective date
  • how to access the customer portal
  • some portal features and resources (loss control toolbox, policy documents and payroll reporting)
  • claims reporting options and how to access our claims kit

We appreciate your help in cascading this information across your organization, as we continue to deliver a new differentiated standard of service to you and your clients.

Thanks again for your partnership,

Dana Ferestien
Senior Vice President,
Regional President, Alaska & Pacific Northwest & Commercial P&C Claims