Superior Claims Handling

The Alaska National claims handling strategy is to maintain industry-low adjuster claims caseloads, not exceeding 100 cases per claims examiner. This ensures that each claim receives energetic, personalized attention throughout the claims management process. Our reduced caseloads allow our examiners to be better informed and more pro-active in their handling of each individual claim, to better address specific injured worker and policyholder needs, and to achieve greater success in the return to work and overall claim resolution process.

Each policyholder is assigned a dedicated claims team, including a claims examiner and a full-time assistant to manage their claims. At policy inception, both our new and renewal workers’ compensation policyholders receive Claims Kits that include all required posting notices, claims reporting forms, an explanation of our innovative 24/7 worker injury medical triage hot-line, accident investigation tools, and where appropriate, assistance in finding network medical providers.

Telephone and/or e-mail updates are provided to our policyholders advising them of significant claim developments, our strategy for managing the file to ultimate resolution and the actual and expected claim costs. In the event of a serious workers’ compensation claim, both the policyholder and the producing broker receive regular written serious loss reports that discuss in detail all aspects of the claim.

For policyholders with a customized service plan, a senior adjuster is assigned to the account and assumes lead responsibility for establishing and maintaining regular communication with the customer’s designated claims contact. This includes offering access to the Alaska National proprietary claims system, running notes and claims management reports, and providing in-person or telephonic claim reviews in accordance with protocols established with the customer.